Tuesday, March 22, 2011

Maytag Still Sucks

here is the unsurprising email response I got from Maytag:

Thank you for visiting the Maytag web site.  We appreciate hearing from you.

I am very sorry to learn of the problem that you are experiencing regarding your
dishwasher. Based on the information given, it appears your appliance requires

We, as consumers, can certainly understand and appreciate your feelings and
frustrations. When a product fails to meet a consumer’s expectations, it
concerns us. While we make every effort to ensure only the highest quality
materials are used during manufacturing, we cannot guarantee an appliance will
never need repair.

Due to our remote location, it is difficult to determine the exact cause of the
problem that you are experiencing, and we do not have provisions for detailed
technical assistance. We suggest for an accurate diagnosis and satisfactory
addressing of any malfunctioning component that may be contributing to your
concern that you contact one of the factory qualified service companies listed

In an effort to administer our warranty fairly to all customers, Maytag
Corporation complies with our legal, written, product warranty. Once a product
warranty has expired, any costs for maintenance, service, or component
replacements are then within the owner’s time frame of responsibility. We
regret that due to the age of the product, we will be unable to assist with the
cost of the repair.

You are a valued Maytag customer and we apologize for any inconvenience this
concern may have caused.

You may schedule service directly from our website using the link provided below
or by calling our Customer Experience Center.

We invite you to contact Maytag again either by calling (800) 344-1274 between
8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When
calling please press the available option or stay on the line to reach a


Amanda L.
e-Solutions Specialist
Maytag Customer eXperience Center

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